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Posts published by “James Goulding”

Poor planning sets the scene for AI disappointment

Almost half (49%) of leaders in mid- market organisations believe their AI initiatives have failed to deliver value or been underwhelming, claims digital transformation business…

AI recommendations no match for word of mouth

Consumers are five times more likely to be loyal to brands, products and services they discover through word-of-mouth than those they find using AI, claims…

Are start-up factories the future of entrepreneurship?

Could the future of entrepreneurship lie not with inspired individuals working single-mindedly on a pet project but with start-up factories using a repeatable, scalable process…

Leading by example

After developing an AI voice agent to help process its own service calls, a Somerset managed print service provider has started offering its AI expertise…

The shut-down begins

Openreach passes digital milestone with closure of first of 4,600 exchanges The Deddington Exchange in Oxfordshire has become the first of 4,600 exchanges across the…

Jobseekers turn to the dark side

A static UK jobs market is helping to fuel recruitment on the dark web, warns Kaspersky Digital Footprint Intelligence in a new report Inside the…

Culture rot – what to look for

‘Culture rot’ – the slow erosion of culture and values that once made an organisation successful, leading to the development of a ‘toxic’ or dysfunctional…

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