Daisy Corporate Services has announced a multi-year contract with Greene King, the UK’s leading pub retailer and brewer, to become its primary provider of WAN, LAN, WiFi and voice services. The fully managed service will cover more than 1,600 Greene King sites.
Aligned to Greene King’s transformation journey, Daisy will provide a brand new network to enhance operational performance and customer experience.
As an Expert Partner, Daisy was proud to partner with Fortinet to deliver this project. Fortinet played a key role in supporting Daisy to mitigate global supply chain issues, ensuring delivery kept pace with Greene King’s ambitious roll-out schedule. The SD-Branch, powered by Fortinet, helped Daisy to transform Greene King’s legacy network and telecoms equipment, along with a new cloud Unified Communications (UC) voice solution that will be available at all pubs, providing Greene King with smart call management capabilities.
Indhu Sathiaseelan, Head of Retail at Greene King, said: “We have already started to see tangible results from the new network with both guest WiFi download speeds increasing significantly and the number of marketing opt-ins rising. We have also seen operational improvements with the new telephony systems and received great feedback from customers and employees. This is an ambitious project and I’m pleased to have Daisy with us on this journey. The company’s expertise and support have been invaluable and, at this point, we consider them as an extension of our team.”
Chris London, Director of Business Development at Daisy Corporate Services said: “In only six months we achieved what some would have thought impossible and have successfully rolled out connectivity to nearly 700 Greene King pubs so far. If you’ve visited a Greene King pub recently you might even have used our network. It’s rewarding to already be able to see the difference both to customers and employees, as they are empowered to interact in a more streamlined, efficient and effective way. The real upshot is happy customers who want to keep coming back.”
Lizz Poltawski, Chief Commercial Officer at Daisy Corporate Services, said: “Digital transformation isn’t just about adopting new technologies, it’s also about empowering employees, enabling business agility and delivering an exceptional customer experience. Together, we’re helping Greene King unlock its full potential and we are excited to see the impact this project is having in changing the face of the hospitality sector.”
About Daisy
As a leading independent provider of IT and communications, Daisy is passionate about making technology work for its customers and its partners. With a portfolio spanning Unified Communications, Connectivity and Modern Workplace, through to Cyber Security, Cloud, and Operational Resilience, and with connections to a family of top global tech providers, Daisy’s 1,000-strong skilled workforce helps UK businesses access the broadest range of services no matter where they are their digital journey.
As part of the wider Daisy Group established in 2001, Daisy is committed to providing the highest levels of service for UK mid-market organisation and public sector bodies through enterprise-class IT solutions, unrivalled technical expertise, and a passion for people. Further information is available at https://daisyuk.tech/
About Greene King
Greene King is the country’s leading pub company and brewer with c.2,600 pubs, restaurants and hotels across England, Wales and Scotland.
At Greene King we are passionate about delivering our purpose to ‘pour happiness into lives’. That’s for our customers, our team, our pub partners, our suppliers and the communities in which we live, operate and serve. Founded in 1799 with offices in Bury St. Edmunds, Suffolk and Burton on Trent in Staffordshire we employ around 39,000 people across the group with four divisions: Greene King pubs, Destination Brands, Partnership and Ventures, and Brewing & Brands.
- Greene King pubs are located where people and communities come together; pubs enjoyed in cities, towns and villages throughout the country
- Destination Brands is a mixture of food and drink-led brands including Hungry Horse, Farmhouse Inns, Chef & Brewer, Wacky Warehouse, and Pub & Carvery, Pub & Dining and Pub & Grill
- Partnerships & Ventures includes Pub Partners, which runs our tenanted and leased pubs business and Hive Franchise pubs, and our Ventures Brands which is made up of Metropolitan Pub Company, Hickory’s, Hotels Group and Crafted Pubs
- Brewing & Brands covers the brewing sides of the business. Quality ales are brewed at the Westgate brewery in Bury St Edmunds and the Belhaven Brewery in Dunbar. Our industry-leading portfolio includes Greene King IPA, Old Speckled Hen, Abbot Ale, Ice Breaker and Belhaven Best and our premium beers, Level Head and Flint Eye, brewed for the modern-day drinker.
